At Cos Up Beauty, hygiene and safety are our top priorities. For this reason, we do not accept returns or exchanges once products have been opened or used. However, we do understand that errors and damages can occur, and we are committed to resolving such cases promptly.

When a Return/Exchange is Applicable:

We will gladly accept a return or exchange if the product you receive is:

• Not as per your order

• Incorrect or wrong item sent

• Broken or damaged in transit

• Defective upon arrival

📌 How to Request a Return/Exchange:

• Contact us within 24 hours of delivery

• Email: info@cosupbeauty.com

• WhatsApp/Call: 86999-41682 (11:00 AM – 6:00 PM)

• Share your order number and issue details/photos

Once approved, we will arrange pickup and provide an exchange of the same product or one of equal/higher value.

Please note: Return shipping fees are not covered by us.